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Old Sep 27, 2011 | 6:04 am
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Throw Down Your Leavy Screens
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Originally Posted by gogreyhound

I know some pilots are better in public than others, so it doesn't happen enough. But I would think that managements would encourage it. Someone speaking to pax in a straighforward way, and then listen, would go a long way to boosting customer satisfaction.
^^^^^^^^^

(Searches for the "like" button too...)
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