I found different experssion between Japanese and English in Asiamiles Breaking News.
English:
Our lines are very busy at the moment as a result of the impact of the SRS Atypical Pneumonia sickness and we regret that it will take longer than usual to answer your calls.
Japanese:
Our lines are very busy at the moment as a result of inquiries about the SRS Atypical Pneumonia sickness and we regret that it will take longer than usual to answer your calls.