It is appalling that CX Marco Polo Club and Asia Miles service centre does not let their members know about the changes. Having to hear such news from a discussion forum is not the correct communication channel from an airline that prides to be the best in the world.

Although I think Cathay Pacific is one of the best in the world for inflight and ground services, the loyalty club and FFP can be improved further.

I made a call to the centre and they informed me that the service centre hours was reduced as one of their staff was infected with SARS and that they needed to limit the spread of this disease to other staff.

I hope this clarifies the matter to others.

Isn't it interesting that CX forum is not like the Starwood Forum where an employee of CX contributes to Flyertalk. It continually amuses me.