Originally Posted by
Anish
I also find it ridiculous that they have a separate set of reps for Premiere / Plats.. It's like Gold/Silver members don't matter anymore.
Originally Posted by
AJLondon
The Premiere/Plat reps aren't all that they are cracked out to be! It is just a case whether you have to wait 30 secs or 3 minutes to get hold of someone incompetent!
Originally Posted by
planensimple
Outsourcing is the cause behind this, the reps aren't even well trained and directly put on the job. And it's not about Plats getting anything better,
they just get to hear the same nonsense without waiting 
Exactly as the above 3 posts)!
Originally Posted by
slamdunkrookie
I guess rather than hiring collage dropouts and handing them phone is not good idea. All these airlines must give proper "Training" before they face the music.
Jet used to be good, even as an "outsourced" operation - but it used to be a fully-owned subsidiary of Jet - now not.
