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Old Sep 26, 2011 | 7:33 pm
  #8  
portlandexpos04
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15 Years on Site
 
Join Date: Aug 2007
Location: CA
Posts: 87
Originally Posted by baliktad
This is definitely not the right characterization of Hyatt Diamond status. It appears you have mistaken some prevalent reports of complimentary suite upgrades as a pattern or the norm. This is not the case, and hopefully some of the responses in this thread will help temper your expectations. Upgrades are at the discretion of the property and Hyatt Gold Passport T&C's are very clear about complimentary upgrades specifically EXCLUDING suites. That means that any time a property does offer a complimentary suite upgrade, it is going above and beyond. Many people like to highlight notable experiences where a property has gone above and beyond, so you might find these reports frequently. That does not mean that suite upgrades should be expected; there are thousands of Diamond stays that go unreported because there was no noteworthy experience.
I didn't say that I "expected" it, I was just wondering what other people's experiences were because this guy told me he has averaged 1 for every 3 stays and I have not gotten any so far. I understand that it's totally up to the front desk staff, and do not "expect" an upgrade, I was just wondering how often it could potentially occur.
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