Aloha,

We still very much want to help.

To protect both your privacy and that of staff we simply advised that you call the hotel number and ask for Accounting.

We have just followed up with the department to see if they had received a call regarding this particular situation, such as you described, and they said no. We were however able to get a general email address that you are welcome to use if that is easier. Please feel free to email: [email protected]. You may use FLYER TALK comment in the Subject Line if you prefer.

The management is fully aware of the unfortunate issue you have experienced. They will need specifics such as your name, the confirmation number or if you prefer a number where they can call you directly. We completely understand if you have chosen to settle this another way. We just wanted to send one more follow up to try to assist. Again, we do apologize for the inconvenience.

Mahalo,
Laura Van Sciver
Director of Marketing Communications
Hyatt Regency Waikiki Beach Resort and Spa