Shout at your bank!

I knew mine was lying when they told me that my brand-new Visa debit card would work exactly the same as the Maestro card it was replacing, because I knew that it would not work as a debit card in Germany. I told them... but they wouldn't believe me! (I would have taken it further... but I have a German bank account complete with Maestro card, and I decided life is too short to make a fuss about something that doesn't directly affect me)