Thanks for your excellent feedback. When we implemented the new touch-screen, we did need to make some size changes to the keypad. We will take your feedback into consideration as we work on the next GPS device that we deploy. We do not want changing the volume level to be a road hazard. We also implemented key features that use the wireless capabilities on the new Gen5. You can check the weather, get flight information, and even receive trips wirelessly. Our real-time support team is ready to help you at 800-823-2547 and will provide a download code to receive any destinations that they find for you. Again, we appreciate the feedback. Please feel free to contact me at [email protected] if you have any additional issues or questions.