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Thread: Items missing from delayed luggage? How to complain?
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Old Sep 26, 2011 | 5:27 am
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3Cforme
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Originally Posted by notsosmart
Who do I write to to seek regress?
By IATA convention, the operator of the last flight segment is the one responsible for luggage claims. This is an issue for KL. Carrier of ticketing doesn't matter; original routing doesn't matter.
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