Originally Posted by sing-along

I called this evening around 18h00 PDT. I now fly AC as I have to travel from YVR to YKA (Kamloops). Westjet's only routing is YVR-YYC-YKA.

Anyway...needed to call res. 65 minutes on hold. I was catching up on work after spending the past week on vacation so I had the phone on hands free mode.

When I finished what I needed to do for work I then hung up and called Air Canada's res office in Australia (my North American pkg on the landline includes 1000 free minutes to 50 countries - Australia being one of them).

The called was picked up within a minute and the phone system there advised me that I was number one in the queue. She asked where I was calling from since I'm traveling on Monday. I explained to her if you don't have status on AC that it is typically 35 minutes to get a call through to res, although, Sunday night, it was longer than usual. She was simply amazed.

Anyway, we had a very nice conversation and everything was done within 5 minutes.

Too bad long distance costs are so low these days - no incentive for AC to answer their phones more quickly as I realize customer service is really not AC's forte anymore.

Cheers