<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by pegasus8228:
BA staff are good in general.
those at LHR T4 F check-in are especially good.
we are only complaining about those BA agents at JFK.</font>
I generally agree with this statement - it is the JFK checkin staff that are the problem - also, once you get to the Concord room, everything is fine.