Stayed here two weeks ago on 9/14 and upon check in the clerk said that they only had rooms with 2 queen beds available for my rate, even though my rez said 1 king bed. I decided not to fuss with her and spoke to the clerk in the morning. I told him about the room guarantee of $50.00 at which point he cut me off and said, let me get a manager. After waiting 10 min. he came back and said that he could refund my 1st night's stay or offer me 5000 points. I elected to get the points.

Well...I should have known better, no points have been credited to my account. To add insult to injury, the manager never came out of the office to talk to me. I've written to Marriott CS today, to see if they will credit me either the night's stay or give me the points.

Any other thoughts?