Flight/Origin-Destination: MUC-YYZ
Date: 24 September 2011
Cabin: J
Status: AC*E

Pre departure
Was check in quick and efficient? N/A - Connecting after LH flight
Did you use priority security (if eligible) and if so, was it quick and efficient? N/A
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Used Lufthansa Senator (one after passport control) in MUC - best LH lounge I have ever been to
Was priority boarding offered (if applicable to your status) and efficient? Yes
If there was a delay, did the gate agent provide timely updates? 15 minute delay, no big deal

Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? No big deal
Was the IFE activated on the ground? Did not check
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? No
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Yes/Yes - on the ground
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) Not sure, seemed very fast
How was the quality of all the meals? Most of it was very good. Warm dish didn't taste that great (chicken).
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes

Post departure
If you have checked baggage, did it arrive within reasonable period of time? Yes

Overall experience/any other comments
seats in row 7 are not the best spots on 77W, due to heavy traffic...