<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Guy Betsy:
The SFO lounge is operated by JAL. CX unfortunately has no control over how JAL runs their lounge.
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Well, I really don't agree with that. CX pays for the lounge use making it at JAL customer. As a paying customer, they do have the right to assert themselves. Furthermore, if the lounge is so EMBARRASSINGLY BAD as it is, they may need to make other arrangements.