Flight/Origin-Destination: ICN-YVR-YYZ
Date: 21 September 2011
Cabin: J
Status: AC*E

Pre departure
Was check in quick and efficient? N/A - Stayed at the transit hotel at ICN following a connection
Did you use priority security (if eligible) and if so, was it quick and efficient? N/A
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Used Asiana lounge at ICN, no time at YVR, and used at YYZ, everything was up to snuff, as usual
Was priority boarding offered (if applicable to your status) and efficient? Yes, most efficient I have been on to date
If there was a delay, did the gate agent provide timely updates? We were delayed about 2 hours, the sign above the attendants, it was difficult to hear the updates (quite announcements and a loud travel companion)

Onboard - J cabin:
Were the crew professional & well groomed? Yes (both segments)
If there was a delay, were you provided with timely updates? Once on board, no real delays
Was the IFE activated on the ground? No (both segments)
Was a pre-departure beverage offered on the ground? Yes from ICN, no from YVR
Did crew offer to hang your jacket? N/A (although they were hanging jackets)
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Yes, in both cases orders taken in the air (by status)
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) About 1.5 hours and 2 hours, I found the meal took a long time to be served on the second leg
How was the quality of all the meals? Excellent on all accounts (I suggested I would reroute my future flights through YVR for the cookies alone, at which time I was offered more). The ice cream between ICN and YVR was great, and the seafood/rice dish was a nice change from the omelet.
Did the cabin crew continiously top up the beverage of your choice throughout the flight? From ICN I slept most of the way, but as soon as I was awake and had my light on, I was offered something to drink, from YVR to YYZ I stayed awake and my glass was seldom empty.

Post departure
If you have checked baggage, did it arrive within reasonable period of time? N/A No checked bags

Overall experience/any other comments
I was curious about what would happen on this flight, as it was the first one I was on after the strike deadline (and only about 6 hours after the deadline). I had been paying attention to the negotiations and knew that a deal had been reached, but I was curious how it was going to affect the flight. Overall I was very impressed with the quality of service on both legs of the flight, in particular the ICN-YVR segment. The SD (Steven) made a point to address me by name every time he spoke to me (even introducing himself personally at the beginning of the flight) which is something that never happened on my PEK flights. Overall I would say that I was very impressed with the cabin crew on this flight, top marks all around.