First post! (:

Sounds like you guys had bad experiences over here, which is unfortunate. I got back from a 3 night stay over here about a month ago. Was initially booked for 1 night for the lowest prepaid rate, and was upgraded to a spa suite (the one with a steam bath) as a plat.

Service was pretty good, above most of the Starwood hotels I've been to actually. The counter staff sort-of recognized me at the end by checkout, were attentive to my needs (having had my flight cancelled just gotten there in the evening) and introduced me to the concierge for a dinner suggestion. Again, the concierge was really nice, we didn't have any conditions, just wanted dinner, but he actually put some effort into finding a good place for me; asked me to go up and that he'll call some 5-15 minutes later with directions. The concierge also made decent effort at trying to get me musical tickets and arranging a transport to the airport (both of which I turned down at the end, but by no fault of his.)

I also arranged a wake-up call where my companion and I slept through, and someone actually made the point to come all the way up to our room to check on us. Mmm, definitely one of those close shaves with privacy in a hotel, but I found it a very lovely gesture because most of the time my wakeup call requests get overlooked.

Amenities were fairly nice. Generous supply of Bliss bottles.

So I decided to extend my stay at the suite; and all it took was a call to the front desk.

The bad: Just some minor inconveniences with the interior design. There was an overhead shower and the handheld-by-the-hose, but as you turn the lever, water comes out of the overhead shower first, and you have to get past that to get the handheld to run. So there's no way avoiding getting rinsed cold. Would also have been nice if they had some proper means to hang my clothes and place other things near the shower. The minibar was kinda faulty, made sound all the time. And of course, depending on the occupants, there's a lot of transparency... there are no doors, and the mirrors give full view of what's going on in the bath and shower.