Originally Posted by
millsdale
Even better, this policy essentially said some manager at the sales office knowingly approved the sale of industry only tickets through one of the largest public sellers of tickets.
Even if a totally innocent clerical error these AD75 made it into public distribution outlets, KE has a legal obligation to notify any purchasers. This is especially true as the definitely know about this sale at this point.
Like most FTers here, I want to believe that this ticket will be honored--and that hopefully miles will be awarded--especially since this fare was sold on several well-known travel sites. I mean, we're talking about Expedia, Travelocity, etc. here!
Anyways, I can't get the worst-case scenario out of my brain: KE agents refusing to check me in and allowing me to board the aircraft. What would you do? I've never been put in this position (*knock on wood*), and as a result, I don't know what the SOP tends to be. Do I hold my ground at the check-in desk? Who do I call? What are the steps that are wholly within my control? If I purchase travel insurance--which, by the way, do you all recommend this?--will that at least help protect me? Any help regarding this doomsday scenario would be greatly appreciated!
