FlyerTalk Forums - View Single Post - Amex - Booked air ticket with Amex Travel Agent, impossible to change/cancel?

Sep 20, 2011 | 12:33 pm

#3

Often1

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Join Date: Aug 2010

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Posts: 50,253

Quote:

Originally Posted by marks88

Hi -

Not sure if this is the correct place for my question, Mods. Feel free to move.

Friend booked a ticket through their Amex travel agent, on LH. They need to change one flight and Amex has repeatedly said the ticket is not changeable for any fee nor cancellable for any refund (airline credit or otherwise).

Does this sound right? If not, how can I get the ticket changed? Issued by Amex on LH ticket stock (LH/CO metal).

Cheers

Check the specific rules for the fare basis purchased. Some TA-issued (actually third party / consolidators) are in fact non-refundable / non-changeable with $0 value if not used as issued. Armed with that information, go back to Amex and then to LH.

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