Andrew,

I truly sympathize with your anger. Everything that could go wrong, did. And I apologize in advance that I can't help you with Iberia CS, I don't have an idea.

But I humbly suggest that you try to look at it from a different angle. The airline had a responsibility to transfer you and your luggage from A to B on time; apparently it failed. The question is, did YOU do all that was in your power to circumvent the possibility of things going wrong?

When I have to be somewhere at a specific time, and it's important, I never take the last possible flight. On most of my trips, in fact, I tend to leave a day earlier, just in case. And this is not for once-in-a-lifetime events, but rather for ordinary business trips. When I have very valuable belongings, I never check them. If you were a more seasoned traveller, you'd know that luggage cannot always make it, and MAD is a real pit in this respect.

Not being a lawyer, I don't know if Iberia "owes" you anything or not (my guess is, they are not liable). But personally, I think you will gain nothing from pursuing the matter further, and you will gain much more by assuming responsibility for the actions you took. It will certainly help you more in your future travel.

Again, I can feel your pain and anger. If I were you, I would just try (hard as it may be) to get over it. A refund of the money paid will not alter your experience, your memories or the wedding pictures. Learning to live with it will.

Shuly