Hi everyone,

I'm new to Flyertalk, so I apologise in advance if I break any conventions here.

In August I flew to Oviedo airport in Asturias from London Heathrow (changing at Madrid) with my wife for a wedding where I was the best man. Due to personal circumstance we could only fly out on the day of the wedding, leaving us just a few hours between arriving at the hotel and being picked up by pre-arranged coach for the wedding.

Against our better judgement we put all of our wedding clothes (new suit that had been altered, my shirt, wife's dress, shoes, accessories etc) in a suit carrier and checked it in. Our Iberia flight from London was delayed, meaning the gate for our connecting flight was closed despite me running the length of Madrid airport. I pleaded and they let us on, but didn't send our baggage, so I had to go the wedding as the best man in my jeans and a casual shirt.

I sent a (postal) complaint letter to Iberia in Madrid, but they responded by email (must have located my account as my email address wasn't stated in the letter) , and the email address doesn't accept inbound emails. I can only find phone numbers on their website and want to have a record of what I've said and what they've said, so don't want to phone . The web form only takes 3000 characters and I don't want to dilute my response by condensing it. I've tried any email address I can find online but all are rejected ([email protected], [email protected], [email protected]) except for one ([email protected]) which hasn't returned anything.

I have a few questions:

Firstly does anybody know of an Iberia customer Service email address that I haven't tried?

Secondly, I am trying to get my tickets fully refunded as Iberia basically ruined the once-in-a-lifetime wedding for our friends, me and my wife by forcing me to wear casual clothes to a formal ceremony (which has ruined the look and feel of the official photos/video). The few hours we had between arriving at the hotel and being picked up by coach were during the siesta time, so we weren't even able to find replacement clothes/shoes despite trying! Do I stand much chance?

Thirdly, if Iberia are uncooperative is there any 3rd party that I could get involved to help fight my corner (a regulatory body, Guardian Money, or an El Pais equivalent for example)?

Thanks for your time guys!
Andrew.