Originally Posted by
mnredfox
OP, bummer this is happening and good luck resolving. I'd:
1. Call the hotel
2. Call Amex back
3. Escalate to PC corporate
4. File a police report of fraud.
#4 will help show your seriousness. If you call #1-3 with a police report number, they will realize you aren't actually playing games and feel for you.
Originally Posted by
schauschun
^
that certainly will help !
While I appreciate the support and agree that that would really put a bomb under the guilty parties there is no way on this earth that I would even contemplate involving the police in this. They have much more important things to do than spent half an hour discussing with me what is essentially a commercial dispute based on a stupid error and sloppy practices rather than a criminal act.
Hell, I felt guilty filing a police report when I was a victim to a pickpocket in Barcelona losing E800 knowing that the Mozos de Escuadra ( or Mossos d'Esquadra for those Catalan nationalists amongst us) didn't have a hope in hell of retrieving my wallet and were not resourced to follow up such petty crime. The only reason that I filed then was that if I hadn't my credit card companies would have held me responsible for any charges that the thieves made opening me up to the risk of thousands of euro in liabilities.
But for a E135 incorrect charge from a hotel, as much as I would love to present HI Brussels and Amex a police report, that's not going to happen (perhaps condemning myself to months of dispute)
Originally Posted by
markis10
Under Australian Law credit providers must be satisfied that the OP authorized the charge, and the OP still has the right to escalate to an industry body, so they have hadly played their ace!
Absolutely right, I haven't even begun playing my trump cards
