Originally Posted by
NYCSINUA
I have never had problem requesting upgrades over the phone, regardless of upgrade instrument.
If you do an award search and see NC availability, the agent should be able to grab the seat and confirm you immediately.
So log out and login again to make sure you see Upgrade: Confirmed under my reservations before you get off the phone.
Hope some NC space opens up and your upgrade still clears. Good luck!
Miles, not SWU. I would normally request online but doing that requests the upgrade for the entire trip, not just the TATL leg. The TATL flight is preceded by a domestic leg from DEN and lots of NC availability on the domestic leg so I don't want to request an upgrade and have to pay miles for what is normally a 50-50 chance at an UDU (one I really don't care about in comparison to the TATL part). So I had to call. Believe me, I will force them to stay on the line until I see the upgrade confirmed next time. I just don't understand how the lady botched it.