FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,491
OP, bummer this is happening and good luck resolving. I'd:
1. Call the hotel
2. Call Amex back
3. Escalate to PC corporate
4. File a police report of fraud.
#4 will help show your seriousness. If you call #1-3 with a police report number, they will realize you aren't actually playing games and feel for you.