Flight/Origin-Destination: AC847 (Munich --> Toronto)
Date: September 15, 2011
Cabin: J
Status: AC*E

Pre departure
Was check in quick and efficient?
Yes, it was handled by LH.

Did you use priority security (if eligible) and if so, was it quick and efficient? Yes.

Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks?
I used the *G senator lounge and it was superb.

Was priority boarding offered (if applicable to your status) and efficient?
Yes, however, there was a massive queue and tons of people mingling in front of the gate so it was very ineffective.

If there was a delay, did the gate agent provide timely updates?
N/A. Flight left on time.

Onboard - J cabin:
Were the crew professional & well groomed?
Yes, albeit slightly dishevelled.

If there was a delay, were you provided with timely updates?
N/A

Was the IFE activated on the ground?
No

Was a pre-departure beverage offered on the ground?
Yes. Standard OJ or sparking wine.

Did crew offer to hang your jacket?
N/A.

Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)?
Newspapers were provided on the ground. Menues were already on the seats and orders were taken once in the air.

Did crew offer a hot towel prior to the meal service?
Yes.

Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected)
About 2 hours.

How was the quality of all the meals?
The quality of the first meal was excellent. The lamb main was tender and nicely seasoned. I much preferred the ice cream dessert to the chocolate pecan pie I had on the outbound flight. However, the pre-landing meal left a massive amount to be desired. The cold cheese and cured meats is such an unsubstantial meal after 8+ hours of flying. I would have really expected 2 hot meals on this flight.

Did the cabin crew continiously top up the beverage of your choice throughout the flight?
No. The cabin crew entirely disappeared after the first meal service. No additional drinks were offered. Furthermore, the mid-galley 'bar' area was never set up. Overall, completely unacceptable level of service for a biz class product.

Post departure
If you have checked baggage, did it arrive within reasonable period of time?
Standard time. Priority tag was cut off my bag.

Overall experience/any other comments
- I was originally seated in 6G, until I discovered copious amounts of undigested food/vomit filling the seat pocket. This was unfortunately after I already put my iPad and phone in there. This was incredibly disgusting and totally unacceptable. Luckily, the crew were able to move me to another seat, however, something like this should never happen.

- The mid-galley bar area was never set up. The crew never made rounds throughout the cabin to offer drinks/small snacks, but instead chatted in the forward galley the entire flight. The final meal service began and hour before arriving in Toronto and was completely rushed.

Overall, a very unpleasant flight.