The Marco Polo Club Member Service Executives are hopeless at times and have no idea in what they are talking about.

You have a wide spectrum of people working there. I have found some to very knowledgable in their product and what Marco Polo Club and Asia Miles has to offer but there are some who simply have no idea what they are talking about and it is these people that drags the service down at The Club.

I hope Cathay Pacific can provide these people with some more training and more knowledge about CX's products.

I have found this forum to be more informative then calling Marco Polo Club Service Centre. I guess the users on this forum travel alot and are in touch with 'reality'of what is out there and know more about a company's products that what an employee knows. It happens.

I am rather more sceptical about the fact that airlines such as CX and SQ do not take the initiative to share information about what is happening in their company.

For example, try calling SQ's Krisflyer Service Centre and ask them when their new Business Class will be launched and you will get a robotic answer: Not Sure Lah! In my opinion, I think SQ's frequent flyer program is worst compared to CX's Marco Polo Club and Asia Miles...the latter is one of the leading rewards programme in Asia-Pacific.

This is my 2 cents worth.

P.S I think Cathay Pacific is one of the best airlines in the world.

[This message has been edited by ACFlyer (edited 02-05-2002).]