Got a free webcam ($49 value) once. Ordered one from buy.com, and when the status showed as delivered, I still did not get the item. Had a chat with their customer rep. and was shipped another one. On the next day, the apartment management office called that they have a package by my name. The original item was delivered to another apartment and they had sent it to the apartment office. Received both the webcams on the same day and called buy.com - they said as the item has already been shipped, there's no need to send one back. Remained a loyal buy.com customer for long, even had a buy.com chase CC.