Wow, am I upset. I had an Amex Gold card for years. Then I saw the Amex Platinum offer and the bump-up bonus for 100K -- I called back in July, and they said yes, you are eligible (bonus ID 5748) and that I should call around now to have it manually adjusted. I called and they refused, saying that I was not eligible because I had a prior Amex card. I am SO MAD. As I recall, there was at least a 25K sign-up bonus at the time and now they are giving me NOTHING. Zero points. Even though the rewards person on the line said that yes, they saw it was noted in my account that the prior rep told me I was eligible for the 100K. Grrrrrrrrr. Any thoughts?