Originally Posted by
sunrisegirl
I would not say this is a clear case of denied boarding at all.
Unfortunately your wife did not have a reservation on the GIB-LHR flight, which of course I fully appreciate is through no fault of her own. I also have every sympathy for the way this was handled.
I hope you understand how ludicrous it is what you're claiming. Next time I have oversales, I will cancel a few reservations by mistake, then claim to the customer that because they don't have a reservation they're not a denied boarding.
Bullocks to that.
The customer had a valid ticket and he/she
never cancelled it; it's as clear as that. What happened within BA's system is none of the customer's concern; the fact that BA messed it up is bad enough without adding the injury of some contorted logic.