Originally Posted by
sunrisegirl
I would not say this is a clear case of denied boarding at all.
Unfortunately your wife did not have a reservation on the GIB-LHR flight, which of course I fully appreciate is through no fault of her own.
I am not the expert on this as this is usually dealt with by a Manager at work but Denied Boarding usually means a situation where a passenger has been unable to get on a flight due to overbooking, or in the cabin they've booked for same reason, etc.
This doesn't hold water for me. If this defined what is reasonable, then all BA needed to do to avoid all payments under EC261 would be to arbitrarily de-confirm people they didn't have space for.
There was a confirmed booking, the passenger followed a reasonable course of action, obeyed what BA asked them to do, and BA declined to carry them on one of their flights. That it was down to BA de-confirming their booking through error doesn't seem relevant.