FlyerTalk Forums - View Single Post - "Denied boarding" - BA's definition
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Old Sep 15, 2011 | 5:20 am
  #2  
dera
10 Years on Site
 
Join Date: Nov 2010
Location: Charlotte, NC
Programs: AA EXP, AY Gold, TK EP, DL PM
Posts: 1,152
It was a clear case of denied boarding:

"(j) "denied boarding" means a refusal to carry passengers on a flight, although they have presented themselves for boarding under the conditions laid down in Article 3(2), except where there are reasonable grounds to deny them boarding, such as reasons of health, safety or security, or inadequate travel documentation;

Your wife had presented herself for boarding under the conditions laid down in Article 3(2), which says:

a) have a confirmed reservation on the flight concerned and, except in the case of cancellation referred to in Article 5, present themselves for check-in,

- as stipulated and at the time indicated in advance and in writing (including by electronic means) by the air carrier, the tour operator or an authorised travel agent,

or, if no time is indicated,

- not later than 45 minutes before the published departure time; or

(b) have been transferred by an air carrier or tour operator from the flight for which they held a reservation to another flight, irrespective of the reason.

She had a confirmed reservation, it was BA who cancelled the reservation, but that doesn't matter at all in this case.

So yes, I would say thats a denied boarding without a doubt.
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