FlyerTalk Forums - View Single Post - How to tell the ICC which award flights to book?
Old Sep 14, 2011 | 8:56 pm
  #10  
Mr H
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Join Date: Jun 2007
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Originally Posted by rankourabu
segment by segment is the only way

I tried YYZ-FCO via PHL.
I made the mistake of telling the agent YYZ-FCO - there was no going back, only a few options showed up on her screen, and YYZ-PHL-FCO was not one of them. There was no convincing to go back and check it seperately
I have never had difficulty in telling them the start and end point up front but don't give them time to try this out before telling them I want to do it sector by sector. In my experience, they are very happy if you offer to help them and know what you want - but if they tell you something is not possible then it is a matter of losing face so they don't want to back down. That's why it's best to help them avoid a situation which might need backing down.
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