Originally Posted by
golakers32
Good afternoon,
I'm hoping my fellow FT'ers can provide some guidance:
Two weeks ago, I booked a 4-night reservation at a prominent southern resort/inn for spring of 2012 through their website.
The reservation engine quoted me a nightly rate of $700 per night including a nice spa package. It looked like a great deal so I made my reservations with a credit card and was charged the one night deposit.
Fast forward to this week. The resort left a message stating that the website was mistaken. Instead, the spa package had a 2-night maximum and my reservation actually came out to $1,100 per night for four nights!
That's a $2,000+ discrepancy!
I haven't called them back yet. Frankly, I think they should honor the rate. It's what came up on the website and was clearly priced out at the $700+ per night rate. However, I don't know if I'm off base.
We will probably have to cancel the entire reservation if they won't budge.
Any thoughts or similar experiences?
Thanks,
golakers
It's called "bait and switch" and it's illegal.
First of all, I hope you printed out or otherwise saved copy of the original webpage and or receipt. It may well have been a mistake, but too bad it was their mistake and
they have to eat the difference, not
you...it was the price you agreed to based on their advertising. Is it still on their website? Go back to the page as a "unique" user (change your IP addy or clear your cache or use someone else's computer) and see if that rate remains.
Tell them they honor the original quoted price, or you will report them to various regulatory agencies.
Dispute the reservation charges with your credit card company. It should be easy enough.
Then report this hotel as shady as far and wide as you can...yelp, angies list..hotels.com reviews...just about everywhere.