FlyerTalk Forums - View Single Post - Flight report and feedback thread
View Single Post
Old Sep 14, 2011 | 7:08 am
  #407  
kelapstick
20 Countries Visited
10 Years on Site
 
Join Date: Sep 2011
Location: YHZ
Programs: AC*SE100K
Posts: 372
Flight/Origin-Destination: YHZ-YYZ AC609 & YYZ-PEK AC031
Date: 23 July 2011
Cabin: J
Status: AC*E

Pre departure
Was check in quick and efficient? Yes. Self serve kiosks with self tagged bags. They always work fine.
Did you use priority security (if eligible) and if so, was it quick and efficient? N/A at YHZ
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? YHZ the lounge is pretty limited in the morning (coffee, toast with Cheese Whiz, muffins) but not bad, I saw they have ice cream now, but I didn't have any. YYZ international was the same as it always is, cold beer/liquor/wine and a decent pasta dish with salad.
Was priority boarding offered (if applicable to your status) and efficient? Yes and efficient at YHZ, but the priority line at YYZ is a little congested, you always have to cross the regular boarding line to get to it. The pillars just get in the way, and the 777 has a big J cabin with a lot of AC*E and SE fliers that take advantage of it. I like at PEK how the regular boarding is on the left and the priority boarding is on the right, but a lot of infrequent travelers don't know the difference, so wait in line for 10 minutes and get sent to the other line.
If there was a delay, did the gate agent provide timely updates? N/A

Onboard - J cabin:
Were the crew professional & well groomed? Yes/Yes
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? Can't recall, but I think it wasn't
Was a pre-departure beverage offered on the ground? OJ/Water and Sparkling Wine/OJ
Did crew offer to hang your jacket? N/A
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Yes-Ground Yes-In the air.
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) Not sure, but no real delay.
How was the quality of all the meals? Good domestic and Excellent international (I always get the beef), but I can't handle the breakfast at the landing on the transpacific flights, would prefer a bowl of noodles or something.
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes and Yes

Post departure
If you have checked baggage, did it arrive within reasonable period of time? Mine came early (usually does at PEK, but I was traveling with two other AC*E fliers, who had to wait longer.

Overall experience/any other comments:
I have never had any real issues flying J on the YHZ-PEK run, which I do about 4-5 times per year. The only part I don't like is the breakfast, but if that is my only complaint, that's not bad.
kelapstick is offline