Originally Posted by
sctn8gp
i haven't dealt with making a points reservation yet, but another example of why you should book one way reservations. i'm all for doing everything in my power to avoid calling in and sitting on endless hold.
I took my family to Vegas. I used 5 old credits OW's and 3 points. I booked the 5 fine but used all my unexpired credits and then I could not see if I had any more. Call CS and they confirmed that I can not see expired credits if there are no available credits. She confirmed that flight in which I was interested had no more RR 1.0 seats.
Proceeded to buy the remaining three seats with points. Showed a reasonable 10K points but when I went to book showed 16K points. This would be X3.
Back to CS. Since they could see the 10K price, they could book them, one at a time.
I now had 5 OW's booked OL with old credits, 3 booked through CS with points.
Then I needed to book my CP. This amazingly worked fine. I still needed to call CS to link them in the computer.
It took all of two hours to do what should have been a simple task.