Now it is time for me to comment on CX's bad customer relationship website. I submitted a complaint letter on CX's website. 30 days later( each of the passeneger's letter or follow-on reply needs to wait for 30 days to get a reply). I got the first round reply: they feel sorry for the flight delay and decided to reimburse my lodging for the first day. Plus, they will give me two upgrade voucher( I guess it will only be valid for KA short haul). They need me to send them the orginal hotel receipt for the first day.

I sent the hotel bill and several weeks after I got the second round reply: they did receive the hotel bill but can not tell from the bill that hotel charged me for the "no-show".

I submitted the complaint letter again: "You did not ask me to provide the no-show bill, the hotel usually does not provide such receipt"

I actually was not charged for the no-show although the cancellation policy says I need to cancel 24 hours before the arrival. I called the hotel when there is flight delay. I called a couple of times internationally for the possible delay and finally told them I will not be there that day.

My four-day holiday was shortened to 3 day. Why does CX need the no-show bill to give me compensation? I did not ask for the indirect loss I had with the flight delay.

For the Hong Kong departure tax, they feel they are not obliged to but they will provide 2XUSD25 voucher to me as a good will.