What class I was flying had nothing and should have nothing to do with it.

When you leave JFK 11:30PM like CX889, you don't have many options until the next day when AA and AC have nonstops that leave at around 8am.

The problem is that the North American Cathay office is closed from 8pm until 9am Eastern time. I got the email at midnight on the day of flight. Office was closed. I called Hong Kong and they said that since it was technically day of flight, they have no control over it and the airport or North American office had to handle it.

Well, the office doesn't open to 9am but the 2 flights that I could have been put on nonstop out of JFK LEAVE before then. So effectively I lost a day of my trip because of this.

My problem was that as soon as they found out their pilots were pulling a job action, they should have paid overtime to their phone staff and CALLED their passengers. Otherwise, I would have went to JFK at 9pm, paid $50 for a taxi and found out that instead of getting to YVR at 1am Pacific, I would have to spend 8 hours in a dirty under renovation terminal with no food or concessions until I could get on a AA or AC flight that would get me into YVR at 10am tired and haggard.

To me this was unacceptable. When I got to YVR that night via UA/AC. I went right to the CX counter (they were checking in HKG) and demanded to know WHY the plane was cancelled and WHY I never received a phone call. They had no response, but they did offer sincere apologies.

I just want to know cause right now I would rather connect to YVR on AA, AC, UA, CO or NW than to deal with CX's pilot BS.

- HobokenFlyer