A friend of mine recently flew from DPS to HKG in J and was disgusted. As she reclined in her seat she found this:

http://i.imgur.com/p9EYD.jpg

Yes, that is a full set of toenails near her "sterilized" headphones... The CSD came up and said that they needed to keep the seat as is to prove to HKG that it wasn't cleaned properly. They offered her another seat in J and a warm towel to clean up. Otherwise, nothing else was/has been done on CX's side.

My question is: Who should she contact about this/ what would be appropriate compensation? Thanks again for your inputs.