Originally Posted by VoodooYYC

OP,

Unfortunately, delays and mechanical issues occur, and overall, it seems like AC did what they could under the circumstances. They delivered your luggage to you, reimbursed you for out of pocket expenses incurred, and offered a good will gesture. Making overblown statements about injuries incurred, that you would have had to wait "days" (when I suspect they would have gotten you there the next day) to get to ROC, and most notably, writing to federal regulators, diminish any credibility your complaint may have had.

I hope you won't be too surprised when you hear nothing in return from your letter. I suggest the best course if action for all parties involved would be for you to take your business to another carrier for your future travels, as I suspect AC will be unable to meet your potentially unrealistic expectations.