FlyerTalk Forums - View Single Post - Randomly homophobic aside from American Express Platinum Concierge, or is it just me?

Sep 10, 2011 | 8:13 pm

#25

carwag25

Join Date: Jul 2011

Location: San Jose, CA

Programs: AA EXP, SPG Gold, HH Gold, National Executive, Amex Plat

Posts: 125

Quote:

Originally Posted by ThatJohn

I recently asked the Amex Platinum Concierge to recommend bars for my birthday that served my favourite champagne, Bollinger. Here's (the first part of) what I got back.

Is it me, or is that tone kind of off? I didn't much appreciate the language and implications in the "but...many of the clubs are homosexual" line.

(I mean, I'm staying near Vauxhall. I wasn't expecting anything else.)

Before I go off on Amex about this, can I get some reality check that this sounds weird to someone else too?

Cheers,

--ThatJohn

I think that kind of tone is off, but agree with several other posters that in the day and age of outsourcing, likely the CSR's email reflected local culture. That said, the CSR should still be trained for sensitivity around this issue, regardless of culture.

Reply