Beg pardon? The only reason I got the upgrade was because I called the agent out on not following the upgrade queue rules. You reckon it's better to know someone isn't doing their job right and not tell their supervisor? Oh of course one run-in with an elite is going to rekindle the GA's long lost love of standard procedures.

Can't remember anywhere in this story saying I asked for rules to be bent so no clue where that came from.