stayed here on 2 different non-consectutive nights last week, 1st Stay was told no Upgrades were available, funny I walked the few feet over to the Links area and printed out where it was showing both a King Bed on the Club Floor and a Jr suite as being available. ended up havinga very nice chat with the GM, she insisted I take the Jr Suite I declined, it was more Out of Principle that I wanted teh Hotel to offer those benfits we are entitled to w/o everyone having to battle each time for them

Then my 2nd Stay Sat night, I called down late Sun morn requesting a 4pm checkout and was Refused , told since they are soldout Sun night they will not allow a 4pm checkout. Originally told 2pm then 3pm but no way 4pm they needed my room.

When I was leaving @ 2:15pm (got to a place with what I was doing that it didnt pay to continue on w/o that 4pm checkout) I was checking out with a guy thatw as present last thurs and asked how it was this time, I informed him he said he would give me teh 4pm checkout I Thanked him and told him the employees here really neeeded a lesson and trained on what the SPG Benefits are, and that by the time I got everything out and able to continue with what I was doing it didnt pay any longer. He insisted on giving some pts

Its a very nice hotel but if they dont bother training their employees to what a Plat is entitled to then what good is it. And why would I want to go back if I will have to battle over each and every Benefit that Im entitled to. A Pity since I did like the hotel and was able to work and get alot accomplished in my room which isnt always the case