Join Date: Aug 2002
Location: MSP (Mahtomedi, MN, USA) - Delta hub captive, Marriott Gold, US Mint Silver, CVS Red
Programs: "We've been starving, and sitting on a ham sandwich the whole time."
Posts: 1,482
Sitting down. If that makes the agent more comfortable. If someone is asking you for help, and you're not comfortable? You're not going to be 100% on the job. So yeah. Whatever makes the agent more comfortable, I want that one.
And my guess is, that means sitting.