FlyerTalk Forums - View Single Post - Pnr Probs
Thread: Pnr Probs
View Single Post
Old Sep 8, 2011 | 11:04 am
  #9  
Often1
Suspended
 
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,253
Originally Posted by wecnews727
So.... I just booked my flight from msy - atl -fll for a cruise with the family

I used award tickets for the wife and kid and purchased my own.

I called medallion desk to get the three of us sitting together, and was denied.

I was told they couldn't put them in seats held for medallions.

There are a ton of 3 rows avail up front, none in back.

I know i've had an agent do this at least two other times.

was i just lucky? is it unfair to ask for the seats, am I robbing you guys of them?

They say she's not on same Pnr, because of award ticket and I can't change that. Can't join me on upgrade list either.

the rules...........
Anytime you don't get the answer you want, politely end the call and hang up. I don't believe that DL is obligated to move your non-PNR family forward, but most CSR's will if you ask nicely. You can then try again at OLCI, check-in counter, Club and gate.
Often1 is offline