Originally Posted by pjs100

Long time lurker, but first post, so be kind. :-) Have a stay coming up 9/13 to 9/17. According to Diamond line, Suite upgrades unavailable. Called Hotel directly today, and they said the same. Have 4 suite upgrade certs expire worthless this year, and looks like no luck again this year. Have been coming here for more than 10 years. When I booked last week, the reservation agent said they were full, and Diamond guarenteed availability did not apply to resorts, (WHAT?) but I was able to immediatley go on line and book a room. Weird. Many good RC memories here over the last decade, usually in February.