Originally Posted by
UALAX
In almost all of the lounges I have seen the employees just sit at a desk and don't have any practical way to stop anyone from entry other than a firm "NO".
What would the agent do, and what would be the consequence for the pax?
Nothing. They're not law enforcement. There's no way an employer would encourage/promote/condone/allow an employee to TOUCH a passenger.
I can imagine UA/CO attorneys shuddering while they read this first post