Oh yeah - I wrote about the one comparing CX's Marco Polo Club vs SQ's PPS a few months' ago and got voted Letter of the Month! I used a Psuedonym though because I didn't want CX to blacklist me!

Service onboard CX is very good. It's the way the Marco Polo Club is being handled that is getting everyone's peeve.

It's a loyalty club but without actually offering all the benefits. I mean it wants to offer it's members status but yet other airlines' top tier members are offering their members similar if not even better treatment. The biggest problem is that CX spun off Asiamiles AND The Marco Polo Club as a seperate company and thus the confusion sets in. Staff are not really hired by Cathay Pacific to handle these group of people and thus no urgency or professionalism is given to Gold or Diamond members. Basically a bunch of untrained and unprofessional reservations agents handle these lines and from what service one got in the old days, this is going downhill. Most staff cannot even handle the English language professionally. Much less handling complicated RTW reservations!

I can go on and on. But Cathay has got to realise that service not only comes from the heart within (their motto: the heart of asia) but from the bottom of the line - the reservation itself from the beginning.