Originally Posted by piyush

Well e-mailing and calling didn't work! I had booked on the Palazzo website. Oh well I guess I'll stay at some other hotel next time since prices are typically not too different.

"After further review, we have confirmed the room rate paid during the stay in question was deeply discounted. As such, it is ineligible for credit to your account per section 12 of the Priority Club Rewards Terms and Conditions. We hope this clarifies your inquiry and apologize for any inconvenience this may have caused you. We apologize for any inconvenience this issue may have caused you. Should you require further assistance, please feel free to contact the Priority Club Service Center again."