FlyerTalk Forums - View Single Post - Difference in Customer Service between AA & CX when the IFE blinks out
Old Mar 22, 2004 | 7:00 am
  #5  
Pickles
FlyerTalk Evangelist
All eyes on you!
20 Years on Site
 
Join Date: Jul 2001
Location: Boston, Jo'burg, HK
Programs: AA EXP, Hyatt Lifetime Diamond, CX Gold, Mrs. Pickles travels for free
Posts: 13,868
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by JohnAx:
Not to disparage AA too much - I really like them a lot, and domestically, they're arguably the best "full service" carrier by a bit - but I didn't know they even *had* IFE. I thought those laughable DVD players they handed out in first, plus some 70's-era projectors, were as good as it got.

Have you ever seen the tiny - 3 or 4 inch - LCD displays they provide the front-bulkhead pax in 767 biz who can't see the common screen in the center? AA definitely chose to spend its IFE budget on bistro bags or something else it deemed more useful.

So, it would appear that their compensation in comparison with Cathay's is exactly proportional to the two carriers' investments.
</font>
I am no big fan of AA (but I like their miles so I can use them in CX), but I think the movie selection (with the 8mm tapes) in transatlantic/transpacific first is the best I've seen. Noticeably better than CX or BA.
Pickles is offline