FlyerTalk Forums - View Single Post - Difference in Customer Service between AA & CX when the IFE blinks out
Old Mar 21, 2004 | 8:20 am
  #4  
JohnAx
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Join Date: Jun 2000
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Guy Betsy:
Flew CDG-JFK 2 weeks ago. The IFE fails miserably, and basically there is just one short feature film that keeps playing over and over again. Crew announced that there will be no movies. Sorry. That was it.

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Not to disparage AA too much - I really like them a lot, and domestically, they're arguably the best "full service" carrier by a bit - but I didn't know they even *had* IFE. I thought those laughable DVD players they handed out in first, plus some 70's-era projectors, were as good as it got.

Have you ever seen the tiny - 3 or 4 inch - LCD displays they provide the front-bulkhead pax in 767 biz who can't see the common screen in the center? AA definitely chose to spend its IFE budget on bistro bags or something else it deemed more useful.

So, it would appear that their compensation in comparison with Cathay's is exactly proportional to the two carriers' investments.
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