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Thread: Difference in Customer Service between AA & CX when the IFE blinks out
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Old Mar 21, 2004 | 12:21 am
  #2  
Wasabi Tofu
 
Join Date: Nov 2002
Location: Japan
Programs: NH Diamond, JL JGC Diamond, BA Gold Guest List(Gold for life), CX Diamond
Posts: 1,580
Last summer, I flew from JNB to LHR on BA business class. IFE was malfunctioned, so no movie was provided at all.
All business class passengers received claim letter forms. I filled it. After a few month, BA sent 80 GBP (not mistyped, eighty British pounds!) vouncher for inflight duty free shopping.

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